Plugin issues and bugs
support@aedificon.aiInclude your Revit version, A+ version, and (if you're comfortable) the local error log the plugin offers to attach.
Invoices, refunds, renewals
billing@aedificon.aiQuote your Paddle order ID. Refund-eligible purchases are normally processed within 10 business days.
Data subject requests
privacy@aedificon.aiAccess, rectification, erasure or any other Article 15–22 request. We respond within one month per GDPR Art. 12(3).
Documentation & resources.
Read the workflow before you write to us — most things are answered in the docs.
Plugin user guide
Step-by-step walkthrough for the curtain wall and glass partition workflows, with screenshots.
Open docs→Office standards setup
How to configure DrawingOptions.xml and share it across your studio. Per-tab reference for every option.
Read guide→Release notes
What shipped and when. Tracks every patch and translation update for the past 12 months.
See changelog→Service status
License API uptime, webhook health and recent incidents. We post planned maintenance here in advance.
Check status→